027 848 6778 | 0800 THUMPSTAR support@thumpstar.nz

Parts Warranty

Infomation on Thumpstars Parts Warranty

In the unlikely event a problem arises with your Thumpstar, then below is the warranty information. Thumpstar has been around since 2003 and overall has a 1%(1/100) failure rate on engines and 4%(4/100) on the rest of the motorcycle, which are really good statistics. The good news is Thumpstars are basic motorcycles and easily fixed, so if you are out of warranty then its not going to break the bank, example: Your engine fails, which is a worst case scenario, the cost to replace a brand new 125cc engine is $349 retail.

Thumpstar offers the following Warranties depending on where you purchased the motorcycle and who you purchased it from.

  • 30 Days Parts Only Warranty
  • Dealer Extended 6 Months Parts Warranty
  • Dealer Extended 6 Months Parts and Labour Warranty

To claim on this Warranty we will need the following “Claim Information” form filled out at the bottom of this page or emailed to support@thumpstar.nz

  • Picture of the motorcycle
  • Picture of the problem
  • Picture of the VIN number
  • If it is a engine fault then we require a photo of the engine number
  • Description of the problem

30 Days Parts Warranty

Thumpstar offers a 30 day parts only warranty to every customer who assembles or has someone assemble the motorcycle themselves.

Extended 6 Month Parts Warranty

Thumpstar will offer an extended 6 months parts warranty for any customer who pays the extra $250 for one of our certified dealers or service agents assemble the motorcycle. If you would like a full parts and labour warranty,  you will need to purchase your motorcycle through one of our certified dealers and negotiate with them before purchase.

Problems outside of Warranty Period

If your motorcycle has a problem outside of the warranty period, please send us the claim information and we can offer factory cost price parts.

Who pays the freight?

Online Purchase,

If you purchased the motorcycle online, then you will need to return the faulty part back to where you purchased it from, if its a minor part then we will write it off and just replace the part for you. We will cover the cost of the freight back to you.

Dealer Purchase,

If the motorcycle was purchased through a dealer then we first recommend sending us the “claim information” and we will recommend what to do, if we require the part back then you will need to return the part to the dealer and we will cover the cost of the part to either to you or to the dealer.

If you want to file a Warranty Claim, Click HERE.