In the unlikely event a problem arises with your Thumpstar, then below is the warranty information. Thumpstar has been around since 2003 and overall has a 1%(1/100) failure rate on engines and 4%(4/100) on the rest of the motorcycle, which are really good statistics. The good thing about the 50cc to 190cc models is they are really basic and easily fixed, so if you are out of warranty then its not going to break the bank, example the worst case scenario is a engine failure, which retail $349 for a brand new 125cc engine.
VOID if assembled yourself
Dealer / Mechanic 6 Months Parts Only Warranty [requires assembly receipt and service receipt]
Dealer / Mechanic 6 Months Parts and Labour Warranty [The Labour needs to be negotiated with the Dealer at the time of purchase] [requires assembly receipt and service receipt]
Picture of the motorcycle
Picture of the problem [Ideally, If you could send us a video that would help our mechanic solve the problem]
Picture of the VIN number
Picture of Dealer / Mechanic Assembly GST Receipt
If it is a engine fault then we require a photo of the engine number
Description of the problem
Thumpstar will offer a 6 months parts warranty for any customer who pays the extra $250 for one of our certified dealers or service agents assemble the motorcycle.
If you would like a full parts and labour warranty in any area of Australia you will need to purchase your motorcycle through one of our certified dealers and negotiate the labour with them before purchase.
If your motorcycle has a problem outside of the warranty period, please send us the claim information and we can offer factory cost price on parts, we are here to help.
If you purchased the motorcycle online, then you will need to return the faulty part back to where you purchased it from, if its a minor part then we will write it off and just replace the part for you. We will cover the cost of the freight back to you.
If the motorcycle was purchased through a dealer then we first recommend sending us the “claim information” and we will recommend what to do, if we require the part back then you will need to return the part to the dealer and we will cover the cost of the part to either to you or to the dealer.
You can claim warranty by clicking HERE.